Privacy Policy

1. Information We Collect

a. Information You Provide

We collect information you provide directly, such as when you create an account, complete a form, make a purchase, contact support, or otherwise interact with the Service. This may include:

• Identifiers such as name, email address, postal address, and phone number;
• Account credentials, profile details, and preferences;
• Billing and payment information (processed by our payment processors);
• Content, files, and other materials you submit through the Service;
• Any other information you choose to provide in communications with us.

b. Information Collected Automatically

When you use the Service, we may automatically collect certain information about your device and usage, including:

• Device and connection information (IP address, browser type, operating system, device identifiers);
• Usage information (pages viewed, features used, referring URLs, date and time of access);
• Log files, crash reports, and diagnostic data;
• Cookies, web beacons, and similar tracking technologies (see our Cookie Policy).

c. Information From Third Parties

We may receive information about you from third parties such as authentication providers, analytics partners, advertising networks, and integration partners you choose to connect with the Service.

2. How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service;
• Authenticate users, process transactions, and send related communications;
• Respond to inquiries, provide customer support, and send administrative messages;
• Personalize your experience and deliver relevant content and features;
• Monitor, analyze, and understand usage trends and the effectiveness of the Service;
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity and protect the rights, property, and safety of the Company, our users, and others;
• Comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing

Where required by law (including under the General Data Protection Regulation), we rely on the following legal bases for processing personal information: (a) performance of a contract with you; (b) our legitimate interests, including operating and improving the Service; (c) compliance with legal obligations; and (d) your consent, where applicable.

4. How We Share Information

We may share information in the following circumstances:

• Service providers: with vendors that perform services on our behalf (e.g., hosting, analytics, payment processing, customer support), subject to appropriate confidentiality and security obligations;
• Business transfers: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets;
• Legal and safety: when we believe disclosure is required by applicable law, regulation, legal process, or governmental request, or necessary to protect rights, property, or safety;
• With your direction: with third parties when you instruct us to or otherwise consent to the sharing;
• Aggregated or de-identified data: in a form that cannot reasonably be used to identify you.

We do not sell personal information in the traditional sense of the word. Where applicable law defines “sale” or “sharing” broadly, we provide the rights and choices described in Section 7.

5. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the nature of the information and the purposes for which it is processed.

6. Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete personal information about you;
• Object to or restrict certain processing, including direct marketing;
• Request data portability;
• Withdraw consent, where processing is based on consent;
• Opt out of the sale or sharing of personal information (where applicable) and the use of personal information for targeted advertising;
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details in Section 12. We may need to verify your identity before responding.

8. International Data Transfers

We may process and store information in jurisdictions other than your own. When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place consistent with applicable law.

9. Children's Privacy

The Service is not directed to children under the age of 13 (or the equivalent minimum age under applicable law), and we do not knowingly collect personal information from such children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10. Cookies and Tracking

We use cookies and similar technologies to operate and improve the Service. For more information about the cookies we use and your choices, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through the Service or at https://mineraldesk.com.